January 3rd, 2010 
hery Even though I’m pretty happy with how 2009 turned out, there are still some things I wish I had done differently. Here are 5 things I aim to change for 2010
1. Didn’t take time out for me. I admit it, I have the typical entrepreneur bug. I spent way too much time working on my business and not nearly enough time on me. In 2010, I plan to take more breaks and schedule in some “me-time.”
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December 10th, 2009 hery 1. Team Up
No one knows your market like you! What are the main characteristics of your target audience? Find someone else out there who isn’t a competitor, but who reaches the same class of customers that you do. Team up with them to do joint promotions!
We all know that two is better than one. The dramatic end results will be an effective and cost-cutting advertising venture the nets both of you a nice profit.
I once dealt with a veterinarian who promoted a local dog groomer… who in turn promoted the local veterinarian. Yeah, it’s kind of a “you scratch my back and I’ll scratch yours” set up, but hey it works for both parties. Think about it… customers are going to feel that the dog groomer is in the know about who the best vet in town is, as well as trust the vet to know who is the best dog groomer in the area. Sure, it’s a win, win situation for both the groomer and the vet.
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December 6th, 2009 hery There are many professions in the world that require strong will, stamina and courage to get occupied. Thousands of policemen, doctors, firemen, rescue teams save people every minute. Graduating form the University and mastering one of the professions mentioned above you think only about successful application of your knowledge in practice. A couple of years after you become a famous doctor, an honorary resident and a dedicated family man. But then one accident in your practice turns your life upside down and makes you reconsider your system of values and personal code of ethics.
Racing towards the hospital in the middle of the night, you think about what you are going to see. Entering a room, you see one of your patients lying down with eyes closed. A sense of guilt overwhelms you, when you hear colleagues’ words “No hope”. The situation drove you to the choice you need to make: either to shut down the apparatus of support and release a patient from suffering on his way to death or do nothing in order to save good name you acquired during your practice. Leaving the room, you start going back to your student years where the problem of euthanasia was discussed frequently. What was your attitude? Of course you thought of this way out as of unacceptable an inhumane as most of people think. Did you really give a problem a good thought being a student? Obviously it never occurred to you that you may appear in front of a choice like that. And now, having a reputation of a professional, what are you to choose?
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December 2nd, 2009 hery 
call center
Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center agent to completion.
Call monitoring can be live or recorded. Most call center systems provide for both ways to monitor live calls. The “barge in” facility means that a supervisor is able to join the call in a conference, while “listen in” means that a supervisor can only listen to the call, and cannot talk with the customer or the representative. In addition to these monitoring options, some systems allow a supervisor to take over and close the call.
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November 27th, 2009 hery Have you ever been invited to a networking breakfast? Or a networking lunch? These may should sort of strange to the person who has never been to one before, but these types of situations are key to moving yourself to talk with others about what you do, how you do it, and what you provide in the form of services and products.
Many areas have their own type of networking events. These include business meetings to talk about the economy, or business meetings to set new ordinances for the local surroundings – everywhere you have people; you have the opportunity to ‘do’ additional networking. The more people you know and talk with the stronger your network of business contacts and customer contact is going to become.
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